Help for booking issues, account access and salon-side operations.
Use one support entry point for client questions, salon workflows, billing and technical issues. We review requests daily and route them to the right owner.
We review all requests daily and reply as quickly as possible from the right support queue.
For same-day booking problems or appointment changes, contact the salon directly as well.
Before you send
Use the email tied to the affected account or booking when possible.
Include the salon name, date and screenshots if something failed on the web or in the app.
Do not send passwords or full card numbers through support.
Two entry paths
Start with the role closest to your issue.
The page stays unified, but the request is structured differently for clients and salon teams so support does not waste time on back-and-forth.
Fast routing
Most requests start in one of three buckets.
Pick the closest category now. You can still change the exact issue type inside the form.
Email support
Use support@maetry.com if you prefer a direct inbox route.
Get the app
Open the latest Maetry app before reporting account or booking issues.
Telegram
Use Telegram if that is already your active communication channel with Maetry.
Prep
What to have ready before you submit
- Account email or phone tied to the affected booking or workspace
- Salon name and booking date/time when the request is appointment-related
- Screenshots or a short screen recording of the problem
- Booking reference, payment date or invoice details if billing is involved
Do not include passwords, full card numbers or any private data you would not send in email. Use the account email tied to the issue whenever possible so support can verify the request faster.
Contact-first support
Send a structured request
Current selection: Booking. We use the details below to route your request without an extra clarification step.