1. Introduction
Welcome to Maetry! We are committed to protecting the privacy and security of our business clients and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Maetry mobile application ("Application") and related services ("Service").
This policy explains our data practices; it does not replace consent where consent is legally required.
2. Data We Collect
Personal Information: We collect your nickname and avatar (photo) for profile creation. These serve as pseudonyms and may not correspond to your legal identity.
Contact Information: For clients: phone or email to facilitate booking and communication. For service providers: business contact details to enable client discovery and management.
SMS Messaging Information: When SMS messaging is used, we may collect mobile phone numbers, SMS opt-in status, consent date and source, opt-out status, and message delivery records.
Usage Data: Interactions within the Application (e.g., appointments created, features used) to improve performance and tailor the experience.
Geolocation Data: We may access your device's location to help you discover nearby salons. Geolocation data is processed locally on your device and not permanently stored on our servers.
Payment Information: For subscriptions, service payments, deposits, remaining balances and optional tips, payment credentials are entered with third-party payment processors such as Stripe or Square. Maetry does not receive or store full card numbers or card security codes through hosted checkout. We process transaction records such as amounts, currency, payment and booking references, processor identifiers, status, fees, refunds and dispute information. Processor responses may include limited payment-method information. Do not send full card numbers or security codes to support.
Payment purposes and recipients: We use these records to initiate and reconcile payments, credit deposits, display balances and payment status, support refunds and disputes, prevent fraud and meet accounting and legal obligations. We share necessary booking and transaction data with the salon supplying the service, the selected processor and service providers supporting these functions. Processors and salons may act as independent controllers for their own compliance and service obligations; their privacy notices also apply. See Stripe’s Privacy Policy and Square’s Privacy Policy.
EU legal bases and retention: Where GDPR applies, necessary payment processing relies on performance of a contract or requested pre-contract steps; accounting and statutory records rely on legal obligations; proportionate fraud prevention, security and dispute handling rely on legitimate interests, subject to applicable rights. Transaction records are retained for the relevant accounting, tax, claims and dispute periods and deleted or anonymized when no longer needed, unless a lawful retention requirement applies. Account deletion does not erase records that must lawfully be retained. You may request access, correction, restriction or deletion, object to processing based on legitimate interests, request portability where applicable, and complain to a competent supervisory authority.
International processing: Payment and support providers may process data in the United States and other countries. Transfers subject to GDPR require an applicable transfer mechanism, such as an adequacy decision or standard contractual clauses with required supplementary measures. Contact support@maetry.com for information about the recipients, retention periods and transfer safeguards applicable to your transaction.
3. How We Use Data
- To connect service providers and clients.
- To provide and maintain app functionality (e.g., managing appointments, analytics, communication).
- To conduct performance analysis and improve the Service.
- To ensure compliance with applicable laws and regulations.
4. Data Sharing
- Contact details may be shared with other users of the Service when necessary to facilitate bookings.
- We do not sell, trade, or rent personal information to outside parties.
- Data may be shared with trusted third-party vendors (e.g., hosting, payment processing) strictly for operating the Service.
5. SMS Messaging and Mobile Information
When a recipient has provided the applicable SMS consent, we may use mobile phone numbers to send account verification codes, appointment confirmations, appointment reminders, scheduling updates, and other service-related SMS messages. Providing a mobile phone number for booking or contact purposes alone does not constitute consent to receive SMS messages.
We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared with service providers only as necessary to deliver SMS messages, maintain delivery records, manage opt-in and opt-out status, and operate the Service. These service providers are not permitted to use mobile information for their own marketing purposes.
Recipients may opt out of SMS messages at any time by replying STOP. For assistance, recipients may reply HELP or contact support@maetry.com.
Additional SMS program terms are available at SMS Terms and Conditions.
6. Data Storage and Security
- All data is stored on Google Cloud Platform (GCP) servers located in the United States.
- Data is protected using industry-standard encryption and security measures provided by GCP.
7. Data Retention and Deletion
- You may delete your account at any time through the Application. Upon deletion, personal data will be removed or anonymized.
- Business records (e.g., salon appointments, financial transactions) may be retained as required for the continuity of service or legal compliance.
- Backup copies may be stored for a limited period to ensure system reliability.
8. Users' Responsibility
- Service providers are solely responsible for the quality of services they provide.
- Clients are responsible for ensuring the accuracy of their information.
- Maetry acts solely as a platform and does not control the services provided.
9. Policy Regarding Children
The Service is not directed to individuals under the age of 13. Parents may use the Service to book appointments on behalf of children, but children may not directly create accounts.
10. External Links
The Application may contain links to third-party sites or services. Maetry LLC is not responsible for the privacy practices or content of those external websites.
11. Your Rights (GDPR/CCPA)
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your data.
- Request correction or deletion of your data.
- Object to processing or request portability of your data.
Requests can be submitted to support@maetry.com.
To request deletion of your data, please contact us at support@maetry.com.
12. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website and within the Application. Continued use of the Service after changes constitutes acceptance.
13. Contact Information
For questions, requests, or complaints regarding this Privacy Policy, please contact us:
2145 NE 164th St, Apt 102
North Miami Beach, FL 33162
United States
Email: support@maetry.com