Terms of Service and Payments

1. Introduction

These Terms and Conditions ("Terms") govern the subscription and use of the Maetry service ("Service"), provided by Maetry LLC, a company registered in Florida, USA ("Company," "we," "our," "us"). By subscribing to or using the Service, you ("Client," "you") agree to these Terms.

Business subscriptions are offered to business entities, independent professionals, and beauty salons. Customers may use our booking and payment features for personal purposes under section 4A. Sections 2–5 concerning subscriptions apply only to business subscriptions; section 4A governs payments for salon services.

2. Subscription Services

Maetry provides a business-to-business (B2B) software-as-a-service (SaaS) platform for managing appointments, staff, and business operations in the beauty industry. Access to features requires an active subscription purchased through our official website.

The mobile and desktop applications function solely as client interfaces to access features associated with an active subscription. No subscriptions or payments are processed through the Apple App Store or Google Play.

3. Subscription Plans and Renewal

The Company offers subscription plans, including but not limited to Starter, Basic, Advanced, and Enterprise. Specific features, limitations, and pricing may vary by plan. The Company reserves the right to modify or introduce new plans at any time.

All subscriptions are billed on a recurring basis ("auto-renewal") until canceled by the Client. Clients may cancel auto-renewal at any time before the next billing cycle via their account dashboard.

4. Payment Terms

• All subscription payments must be made in U.S. dollars (USD) through secure third-party payment processors as provided on the Maetry website.
• The Client is responsible for any applicable taxes, levies, duties, or similar governmental assessments associated with the subscription, except for taxes based on the Company's income.
• Prices are subject to change. Clients will be notified in advance of any changes to recurring charges.

4A. Customer Payments for Salon Services

Who provides the service. The salon or professional identified in your booking and payment details supplies the appointment services and is responsible for their delivery, prices, taxes, cancellation arrangements and refunds. Maetry LLC supplies the technology that facilitates booking and payment through third-party processors, including Stripe or Square where available. Maetry remains responsible for its own obligations under applicable law.

What you pay. A payment link may request a deposit, the full service price, or the remaining balance after payments already credited. A deposit contributes toward the service price. Review the business, amount, currency, credited payments and any optional tip before completing payment. Any applicable additional fee must be disclosed before authorization. Your bank may apply its own currency-conversion or foreign-transaction fees. This payment does not create a Maetry subscription or authorize unrelated future charges.

Authorization and confirmation. Use a payment method you are authorized to use. The Continue button opens checkout; submitting payment in checkout authorizes the amount disclosed there. A return to this website alone is not proof that payment succeeded. Payment confirmation and booking confirmation are separate; follow the booking status and the salon’s confirmation instructions. Tips are voluntary and separate from the service price.

Cancellation and refunds. The deposit-policy page linked before payment describes the salon’s configured cancellation conditions. Any additional salon conditions must be disclosed before agreement and must comply with law. The subscription non-refund provisions below do not apply to service payments, deposits or tips. Cancelling an appointment does not automatically process a refund. Contact the salon using the details in your booking confirmation, with your booking reference and request. The salon must arrange refunds due under the agreed conditions or law; processor and bank processing times do not extend legal deadlines. An expired payment link does not itself forfeit money already paid. For technical payment issues or an unrecognized charge, contact support@maetry.com; you may also contact your payment provider without first exhausting this support process.

US and EU consumer protections. Nothing here limits mandatory federal, state, EU or national consumer rights, rights relating to unauthorized payments, or remedies for services not provided or not performed as agreed. A cancellation charge or retained deposit must be lawful and proportionate. There is no blanket waiver of refunds or payment disputes.

EU withdrawal. Where EU distance-contract withdrawal rights apply, a customer generally may withdraw within 14 days of concluding the service contract by notifying the salon unequivocally, without giving a reason, subject to statutory exceptions. The customer may use this notice: “I hereby withdraw from my contract for [service], concluded on [date], booking reference [reference], in the name of [name and address]. Date: [date].” Send it to the salon’s contact address in the booking confirmation; use of this wording is optional. Where applicable, reimbursement must be made without undue delay and within 14 days of notice, using the original means of payment unless otherwise expressly agreed without fees. A proportionate payment for early performance requires the legally required express request and information. Loss of the right after full performance requires prior express consent and acknowledgment. Continuing to checkout or paying a deposit does not itself supply either. The salon must provide applicable pre-contract information and any required online withdrawal facility.

Consumer disputes. Section 12’s mandatory arbitration and jury/class-action waiver apply only to business subscription disputes, not consumer service-payment disputes. The choice of Florida law does not deprive consumers of mandatory protections or access to competent courts in their country of residence where applicable.

5. Subscription Refund Policy

• Subscription payments are non-refundable once a billing period has started.
• Refunds will only be issued in cases of duplicate billing, technical error, or other verifiable mistake caused by the Company or its payment processor.
• No prorated refunds are provided for unused subscription time.

6. Client Responsibilities

• The Service must be used only for lawful purposes.
• Business subscription accounts are for business use; customers may use booking and payment features for personal purposes.
• The Client is responsible for maintaining the confidentiality of login credentials and ensuring authorized use within their business.

7. Service Availability and Disclaimer

• The Service is provided on an "as is" and "as available" basis.
• While we strive for high availability, we do not guarantee uninterrupted or error-free access.
• The Company shall not be liable for any indirect, incidental, or consequential damages, including but not limited to lost profits, business interruption, or data loss.

8. SMS Messaging Responsibilities

The Service may allow Clients to send appointment-related SMS messages, account verification messages, scheduling updates, cancellation notices, reminders, staff notifications, and other authorized service communications.

• Each Client is responsible for obtaining, recording, and maintaining all legally required consent before sending SMS messages to any recipient through the Service.
• Clients must not upload purchased, rented, scraped, harvested, or otherwise unauthorized phone number lists.
• Clients must not send unsolicited messages, deceptive messages, or messages that violate applicable law, carrier rules, messaging provider requirements, or these Terms.
• Clients must honor opt-out requests and must not send further SMS messages to a recipient after that recipient replies STOP, except where legally permitted.
• If a Client manually adds a customer phone number to the Service, the Client represents that the customer has provided the required consent for the messages the Client enables.
• Maetry may suspend, restrict, or terminate messaging functionality if we reasonably believe messages violate applicable law, carrier rules, platform requirements, or these Terms.

Additional SMS program terms for recipients are available at: SMS Terms and Conditions

9. Suspension and Termination

The Company reserves the right to suspend or terminate access to the Service if:

• The Client fails to pay fees when due.
• The Client violates these Terms.
• The Client engages in unlawful activity or misuse of the Service.

10. Privacy Policy

Use of the Service is also governed by our Privacy Policy, available at: Privacy Policy

11. Modifications to Terms

We may revise these Terms at any time. Any material changes will be communicated to Clients via email or account dashboard. Continued use of the Service after changes constitutes acceptance.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed under the laws of the State of Florida, USA, without regard to conflict of law principles.

Any dispute arising out of or related to these Terms shall be resolved through binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association (AAA). The language of arbitration shall be English.

Each party waives the right to a jury trial or class action in connection with any dispute.

13. Contact Information

For questions regarding these Terms, please contact us at: